At Al-Raad Computers, we are committed to supplying high-quality technology products backed by dependable customer support. Al-Raad Computers is operated by Al Raad & Al Barq Computer Trading LLC, serving retail and wholesale customers across the United Arab Emirates (UAE) and Saudi Arabia (KSA).
Warranty coverage varies depending on the manufacturer, product category, and the specific item purchased. Customers are encouraged to review the warranty information available on the product page or included with the product packaging before placing an order.
Many products sold through Al-Raad Computers are covered by a manufacturer’s warranty.
Where applicable, warranty services are provided directly by the manufacturer and are subject to the manufacturer’s warranty terms, conditions, limitations, and procedures. Warranty periods and coverage vary depending on the product and brand.
Manufacturer warranties generally cover defects resulting from:
- Manufacturing defects
- Faulty materials
- Workmanship issues
- Hardware failures during normal use
The exact warranty coverage depends on the manufacturer and individual product specifications.
Unless otherwise specified by the manufacturer or required under applicable consumer protection laws, warranty coverage generally does not include:
- Accidental or physical damage
- Liquid damage
- Improper installation
- Misuse or neglect
- Unauthorized repairs or modifications
- Damage caused by incompatible accessories or incorrect power supplies
- Cosmetic damage caused by normal wear and tear
- Damage resulting from improper storage or handling
Customers should always follow the manufacturer’s instructions for installation, operation, and maintenance.
If you believe your product is covered under warranty, please contact our customer support team before returning the item.
To process your warranty request, we may ask for:
- Order number
- Proof of purchase
- Product model and serial number (where applicable)
- Description of the issue
- Photos or videos showing the problem, if required
Providing complete information helps us process warranty claims more efficiently.
Products submitted under warranty may require inspection before a claim can be approved.
Inspection may be carried out by:
- The product manufacturer
- An authorized service center
- Al-Raad Computers (where applicable)
Warranty approval is subject to the manufacturer’s inspection process and warranty terms.
If a warranty claim is approved, the available resolution may include:
- Product repair
- Replacement with the same product
- Replacement with an equivalent product
- Refund, where permitted and applicable
The final resolution depends on the manufacturer’s warranty policy, product availability, and inspection outcome.
7. Customer Responsibilities
To help protect your warranty rights, customers should:
- Keep their purchase invoice or order confirmation.
- Retain the original packaging whenever possible.
- Follow the manufacturer’s operating instructions.
- Avoid unauthorized repairs or modifications.
- Use compatible accessories and approved power supplies.
Failure to follow these recommendations may affect warranty eligibility.
Unless expressly stated by the manufacturer, warranty coverage generally applies only to the original purchaser and may not be transferable. Customers should review the manufacturer’s warranty documentation for product-specific conditions.
9. Out-of-Warranty Products
If a product is no longer covered under warranty, repair or replacement services may still be available through the manufacturer or an authorized service provider. Any applicable service charges will be communicated before repair work is carried out.
10. Limitation of Warranty
Al-Raad Computers does not provide warranties beyond those offered by the product manufacturer or those required under applicable consumer protection laws. Except where otherwise required by law, no additional express or implied warranties are provided.
If you have any questions regarding warranty coverage, warranty claims, or product support, please contact our customer support team through our Contact Us page or by using the contact information available on our website.
Thank you for choosing Al-Raad Computers. We appreciate your trust and remain committed to providing quality technology products together with dependable customer support across the UAE and Saudi Arabia.
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