Who We Are
Welcome to Al-Raad Computers. We respect your privacy and are committed to protecting your personal information. Al-Raad Computers is operated by Al Raad & Al Barq Computer Trading LLC and serves retail and wholesale customers across the United Arab Emirates (UAE) and Saudi Arabia (KSA).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using https://alraadcomputers.com or purchasing products through our online store.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
What Personal Data We Collect and Why We Collect It
When you place an order, create an account, contact us, or request support, we may collect information including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Company name (where applicable)
- Order details
- Communication preferences
Payments are processed securely through trusted third-party payment providers.
For your security, Al-Raad Computers does not store full debit or credit card numbers or other sensitive payment information on its servers.
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time and date of your visit
- Referral source
- Website usage data
4. How We Use Your Information
Your information helps us:
- Process and fulfill your orders
- Deliver purchased products and services
- Communicate regarding your orders
- Respond to customer support requests
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Maintain website security
- Comply with applicable legal obligations
- Send promotional communications where permitted by law or where you have chosen to receive them
Our website uses cookies and similar technologies to improve functionality and enhance your shopping experience.
Cookies may also help us:
- Remember shopping cart items
- Save user preferences
- Improve website performance
- Analyze visitor behavior
- Enhance website security
You may disable cookies through your browser settings, although some website features may no longer function correctly.
6. Sharing Your Information
We do not sell or rent your personal information.
Information may only be shared when necessary with trusted service providers such as:
- Payment service providers
- Shipping and delivery partners
- IT service providers
- Website hosting providers
- Analytics providers
- Government or legal authorities when required by applicable law
All service providers are expected to process information responsibly and only for the services they provide.
Al-Raad Computers implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to maintain a secure environment, no method of internet transmission or electronic storage can guarantee absolute security.
8. Orders & Customer Accounts
Information associated with your orders is maintained to:
- Complete purchases
- Process refunds where applicable
- Provide customer support
- Maintain transaction records
- Meet legal and accounting obligations
Customers are responsible for keeping their account credentials confidential.
9. Marketing Communications
If you subscribe to marketing communications, we may send updates about new products, promotions, and special offers. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting our support team.
Al-Raad Computers may include links to third-party websites or integrate third-party services such as payment gateways, shipping providers, and analytics platforms. We are not responsible for the privacy practices of external websites and encourage users to review their individual privacy policies.
Our website is intended for individuals who are legally able to make online purchases. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.
12. International Data Processing
Because Al-Raad Computers serves customers across the UAE and Saudi Arabia, your information may be processed or stored by trusted service providers in other jurisdictions where appropriate safeguards are maintained.
Subject to applicable laws, you may request to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Request information about how your personal data is used
To exercise any applicable privacy rights, please contact us using the information provided below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be published on this page together with the revised effective date.
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page or by using the contact information available on our website.
Thank you for trusting Al-Raad Computers. Protecting your privacy and personal information remains one of our highest priorities.
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