Welcome to Al-Raad Computers, operated by Al Raad & Al Barq Computer Trading LLC. These Terms & Conditions govern your access to and use of https://alraadcomputers.com, including all purchases made through our online store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. About Al-Raad Computers

Al-Raad Computers is an online technology store serving retail and wholesale customers across the United Arab Emirates (UAE) and Saudi Arabia (KSA). We offer premium laptops, refurbished laptops, Microsoft Surface devices, Apple MacBooks, chargers, computer accessories, and other technology products.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, interfere with, or attempt to compromise the security of our website.

3. Products and Availability

We strive to display accurate product information, specifications, descriptions, and images.

However:

  • Product images are provided for illustration purposes, and actual products may vary slightly.
  • Specifications may change as provided by manufacturers.
  • Product availability is subject to stock levels.
  • We reserve the right to discontinue or modify products without prior notice.

Availability displayed on the website does not guarantee that an item will remain available until an order is confirmed.

4. Pricing

All prices displayed on our website are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, occasional errors may occur. If an incorrect price is identified after an order has been placed, we reserve the right to contact you with the correct pricing before processing the order or to cancel the affected order and issue any applicable refund.

Applicable taxes, shipping fees, or additional charges will be displayed during checkout where required.

5. Orders

Submitting an order does not automatically create a binding sales agreement.

Your order becomes accepted only after:

  • Payment has been successfully authorized (where applicable);
  • Stock availability has been confirmed; and
  • We have begun processing your order.

We reserve the right to decline, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Violation of these Terms
  • Incorrect customer information

6. Payments

Payments must be completed using the payment methods made available during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate.
  • The transaction does not violate any applicable laws.

Payments are processed securely through trusted third-party payment providers. Al-Raad Computers does not store complete debit or credit card information on its servers.

7. Shipping and Delivery

We aim to process and dispatch orders as efficiently as possible.

Delivery times provided on the website are estimates and may vary due to:

  • Courier operations
  • Weather conditions
  • Customs procedures
  • Public holidays
  • Force majeure events
  • Other circumstances beyond our reasonable control

Ownership and risk of products generally transfer upon successful delivery to the shipping address provided by the customer, unless otherwise required by applicable law.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Returns Policy. Customers are encouraged to review that policy before placing an order. Products returned without prior authorization or that do not meet the stated return requirements may not qualify for a refund or exchange.

By submitting payment information, you confirm that:

  • Customers should review the applicable policy before placing an order.
  • Products returned without authorization or that do not meet the applicable return requirements may not qualify for a refund or exchange.

9. Product Warranty

Certain products may include a manufacturer’s warranty where applicable.

Unless specifically stated, Al Raad Computers does not provide additional warranties beyond those offered by the manufacturer or those required under applicable law.

Customers should review individual product pages for warranty information where available.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate billing and shipping information.
  • Maintain the confidentiality of any account credentials.
  • Review product specifications before purchasing.
  • Ensure compatibility before ordering accessories or replacement products.
  • Promptly notify us of any issues relating to their order.

11. Customer Responsibilities

All content available on this website, including but not limited to:

  • Logos
  • Branding
  • Product descriptions
  • Website design
  • Graphics
  • Images (excluding third-party property where applicable)
  • Text
  • Icons
  • Layout
  • Software

is protected by applicable intellectual property laws and remains the property of AlRaadComputers.com or its respective licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Prohibited Activities

Users must not:

  • Attempt unauthorized access to the website or its systems.
  • Upload malicious software or harmful code.
  • Use automated tools to scrape website content without permission.
  • Interfere with website functionality.
  • Submit false orders or fraudulent information.
  • Infringe upon the intellectual property rights of others.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Al-Raad Computers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website;
  • Delays or interruptions in service;
  • Product availability;
  • Third-party services;
  • Technical failures; or
  • Events beyond our reasonable control.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

14. Third-Party Links

Our website may include links to third-party websites for your convenience.

We do not control or endorse the content, policies, or practices of third-party websites and are not responsible for any interactions you may have with them.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, process, and protect your personal information.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any modifications will become effective immediately after publication on this page unless otherwise stated. Continued use of the website after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be interpreted in accordance with the applicable laws governing our business operations within the United Arab Emirates and the Kingdom of Saudi Arabia, without prejudice to any mandatory consumer protection rights that may apply under local law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team through our Contact Us page or by using the contact information available on our website.

Thank you for choosing Al-Raad Computers. We appreciate your trust and look forward to serving your technology needs across the UAE and Saudi Arabia.